Privacy Policy

This Privacy Policy applies to Make My Hikes, including its website, online enquiry forms, booking forms, WhatsApp communication, email communication, and related travel and trekking services. When this Policy refers to “we,” “our,” or “us,” it means Make My Hikes and its authorized team members handling customer enquiries, bookings, operations, and support.

We are committed to handling your personal information responsibly and only for legitimate business purposes connected with tour planning, trek coordination, customer communication, booking management, marketing communication where permitted, and website improvement.

Depending on how you interact with us, we may collect personal information directly from you, automatically through website tools, or through booking-related operational processes.

• Name, phone number, email address, city, and travel preferences
• Trip details such as destination, batch date, number of travelers, and custom travel requirements
• Billing or payment-related information needed to process bookings
• ID or verification details where operationally required for travel, hotel check-in, permits, or safety compliance
• Messages sent through contact forms, WhatsApp, email, or social media
• Technical data such as IP address, browser type, device type, pages visited, referral source, and usage behavior
• Uploaded documents or traveler details submitted for booking completion

We use the information we collect to respond to your enquiries, provide quotations, plan and confirm bookings, communicate itinerary details, share pre-departure instructions, process payments, maintain customer records, and improve our website and services.

• To respond to trek or tour enquiries
• To create, confirm, and manage bookings
• To coordinate logistics, accommodation, transport, and support services
• To send invoices, payment confirmations, travel updates, and operational messages
• To provide customer service and resolve complaints
• To improve website performance, user experience, and service quality
• To send promotional offers or travel updates where permitted
• To comply with legal, regulatory, fraud-prevention, or safety obligations

If you make a booking through our website, payment link, bank transfer, or any connected payment service, we may receive limited transaction details necessary to reconcile and confirm your booking. Full card or banking credentials are generally processed by secure third-party payment providers and are not intentionally stored by us unless specifically required for lawful operational documentation.

We may also collect traveler details needed for accommodation reservations, transport planning, local coordination, and invoice generation.

We do not sell your personal information. We may share relevant information only where reasonably necessary to deliver your requested services or where required by law.

• Hotels, homestays, camps, transport providers, guides, and local vendors involved in your trip
• Payment gateways and transaction processors
• Website hosting, CRM, analytics, communication, or email service providers
• Professional advisors, legal authorities, or regulators where required
• Internal team members or operational partners handling customer support and trip execution

Any such sharing is limited to the extent reasonably needed for service delivery, compliance, safety, fraud prevention, or business administration.

Our website may use cookies, analytics tools, pixels, embedded maps, and similar technologies to understand visitor behavior, improve page performance, remember preferences, measure campaign performance, and support remarketing or advertising.

• Essential cookies for site functionality
• Analytics cookies for traffic and performance measurement
• Marketing or advertising pixels where enabled
• Third-party embeds such as maps, videos, or chat tools

You may control cookies through your browser settings. Disabling some cookies may affect certain website functions.

We retain personal information only for as long as reasonably necessary for enquiry handling, booking fulfillment, customer support, record-keeping, tax and accounting needs, dispute management, security purposes, and legal compliance.

Retention periods may vary based on the nature of the information, whether a booking was completed, whether follow-up support is ongoing, and whether applicable law requires longer retention.

Subject to applicable law, you may have rights in relation to your personal information, including requesting access, correction, updating, or deletion of certain data, and withdrawing consent where consent is the basis of processing.

• Request access to the personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of information, subject to legal or operational exceptions
• Withdraw consent where applicable
• Opt out of promotional communication

To exercise any such rights, please contact us using the contact details listed below. We may need to verify your identity before processing certain requests.

We use reasonable administrative, operational, and technical safeguards to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, online platform, or digital transmission method can be guaranteed to be completely secure.

You are also responsible for protecting your own devices, login credentials, and communication channels when interacting with us online.

Our services are generally intended for adults making travel or booking decisions. If information relating to a minor is provided for a booking, it should be submitted by a parent, guardian, or authorized adult traveler. We do not knowingly collect personal data from children independently through the website for unrelated marketing purposes.

Our website may contain links to third-party websites, booking platforms, social media pages, maps, videos, or payment portals. We are not responsible for the privacy practices, terms, or content of third-party services. We recommend reviewing their privacy policies before sharing information with them.

We may update this Privacy Policy from time to time to reflect changes in law, website functionality, business operations, booking workflows, payment systems, or data practices. The updated version will be posted on this page with a revised effective date.

1. Assumption of Risk

“The participant acknowledges that trekking, camping, and travel involve inherent risks, including but not limited to accidents, injuries, illness, natural hazards, and unforeseen events. By booking with MakeMyHikes, the participant voluntarily assumes all such risks and agrees to participate at their own responsibility.”

2. Limitation of Liability (Trek & Transport)

“MakeMyHikes shall not be held liable for any injury, loss, damage, accident, delay, or inconvenience caused during the trek or transportation arranged by the company, including travel by road or any third-party vehicle. All such services are undertaken at the participant’s own risk.”

3. Third-Party Services Disclaimer

“Transportation, accommodation, and other services may be provided by third-party vendors. MakeMyHikes acts only as a facilitator and shall not be responsible for any act, omission, negligence, or accident caused by such third parties.”

4. Medical & Emergency Responsibility

“In case of any medical emergency, MakeMyHikes will provide basic assistance; however, all medical expenses, evacuation costs, and related liabilities shall be borne by the participant.”

5. Force Majeure

“MakeMyHikes shall not be held responsible for any delay, change, or cancellation due to events beyond its control, including but not limited to natural disasters, landslides, weather conditions, government restrictions, or road blockages.”

6. Indemnity Clause

“The participant agrees to indemnify and hold harmless MakeMyHikes, its team, guides, and affiliates from any claims, legal actions, damages, or liabilities arising out of participation in the trek or use of its services.”

7. Dispute Resolution

“In case of any dispute, the parties agree to first attempt resolution through mutual discussion in good faith.”

8. Jurisdiction Clause (Your Location 🔥)

“Any disputes arising out of or in connection with the services provided by MakeMyHikes shall be subject to the exclusive jurisdiction of the competent courts located in Tehsil Purola, District Uttarkashi, Uttarakhand, India.”

9. Binding Agreement

“By confirming the booking, the participant agrees to all terms, conditions, and policies of MakeMyHikes.”

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or your personal information, you may contact us using the details below.